Skip to main content
At KoinX, we understand that crypto tax reporting can sometimes be confusing, and you may need assistance. That’s why we offer three convenient ways to reach our customer support team: Phone, Chat, and Email. No matter which method you choose, our support team is here to help you resolve your queries efficiently.

​
1. Contact KoinX via Email

Contact_KoinX_via_Email For detailed inquiries or issues that require documentation, you can reach out to KoinX via email.

​
How to Send an Email to KoinX Support:

  1. Go to the KoinX website, or you can access it from the KoinX product page.
  2. Click on the “Contact Us” option.
  3. Fill in your details:
    • Enter your Name in the designated field.
    • Enter your Phone Number for reference.
    • Enter your Email Address to receive a response.
  4. Click on the Drop-down menu under “Choose the Category” and select the category that best fits your issue.
  5. In the “Enter Your Issue” field, describe your query in detail.
  6. Submit the form, and our support team will get back to you as soon as possible.
Email support is best suited for complex issues needing in-depth investigation or written documentation for future reference.

​
2. Contact KoinX via Phone

Contact_KoinX_via_Phone If you prefer speaking directly with a support agent, you can contact KoinX via phone by following these steps:
  1. Navigate to the KoinX Contact Us page and follow the same steps mentioned above.
  2. Find the phone number displayed on the screen.
  3. Dial the number to connect with our support team and get real-time assistance.
This method is ideal for urgent issues that require immediate attention.

​
3. Contact KoinX via Chat

Contact_KoinX_via_Chat For quick assistance, KoinX offers a live chat feature that allows you to interact with our AI bot or a human support agent.

​
How to Initiate a Chat with KoinX Support:

  1. Navigate to the KoinX Dashboard.
  2. Click on the small chat box located in the bottom right-hand corner.
  3. Select “Send us a message” to begin the chat.
  4. Type your query, and the KoinX AI bot will respond with relevant information.
  5. If you require further help, click “Talk to agent” to connect with a human representative.
  6. Enter your Name and Email Address in the required fields.
  7. Click “Start Chat” to begin your conversation with a support agent.
Chat support is perfect for addressing portfolio discrepancies, tax report issues, and other queries that require step-by-step guidance. Why Choose KoinX Support?
  • Multiple Contact Options – Phone, Chat, and Email support to suit your needs.
  • Fast Response Time – Get your queries resolved quickly.
  • Expert Guidance – Our team ensures you get accurate and helpful solutions.
Regardless of your chosen method, KoinX is committed to making your crypto tax journey smooth and hassle-free.
Last modified on March 6, 2026